Frequently Asked Questions
*If you haven’t found the answer to your question, please contact us.
Do I need a doctor’s referral for physiotherapy?
No! A doctor’s referral is not needed to book appointments and receive physiotherapy or hand therapy treatment. Most extended health plans do not require a doctor’s referral to submit a health claim; however, it is best to check your plan.
Can you direct bill my extended health plan provider / insurance company?
Yes! We can bill directly! As each extended health/insurance plan is different, please contact your extended health provider to learn about your medical coverage. Hand therapy treatment is covered and billed under the physiotherapy category.
Can you direct bill for my splints and braces?
Some extended health/insurance providers do cover splints and may allow us to direct bill. However, a prescription from a physician or other additional forms may be required. Please check your health plan to learn about your medical coverage and how to submit a claim.
Splints are not covered by Medical Service Plan (MSP).
I am eligible for premium assistance through MSP, will payment be needed?
Eligibility for premium assistance through the Medical Service Plan (MSP) is based on your income. Our staff can check if you qualify for coverage using your Personal Health number and date of birth. Individuals on Premium Assistance are insured for a maximum of 10 visits per calendar year for any combination of physiotherapy, chiropractic, massage therapy naturopathy and non-surgical podiatry. A fee of $23 is paid by MSP for each service up to the combined maximum of 10 visits. Premium assistance does not cover the full cost of treatment. Payment of the outstanding balance will be required at the time of your appointment.
Do you treat people that have a claim through ICBC?
Yes! If you have a claim ICBC approves and covers 25 visits if treatment is initiated within 12 weeks of the accident. There is no cost to you as the full amount for your treatments is direct billed to ICBC. At your first appointment, please have with you your ICBC claim number, Personal Health number, date of injury, and the name and contact information of your claim adjuster.
Do you accept WorkSafe BC (WSBC) claims?
Yes! If you are seeking coverage due to an injury sustained at work and have an approved WSBC claim, the full cost of your treatment will be directly billed to WSBC. If you receive additional treatments while the status of your claim is still pending, the regular fee schedule will apply. Once your claim has been approved, there will be no charge for future visits and previous payments will be reimbursed. Please provide your WSBC claim number, Personal Health number, date of injury, and the name and contact information of both your claim adjuster and employer.
What is a Certified Hand Therapist (CHT)?
A hand therapist is a physical therapist or an occupational therapist who specializes in rehabilitating clients with conditions and injuries affecting the hands, wrist, elbow, and shoulder. To qualify to become a Certified Hand Therapists (CHT) they must have a minimum of 4000 hours of clinical experience treating upper extremities under the mentorship of another CHT. There is a comprehensive examination that is administered by the Hand Therapy Certification Commission. When the therapist passes the exam, they are Certified Hand Therapists a granted the ability to use this protected title in their professional practice.
What type of payment do you accept?
We accept all major credit cards, debit cards and e-transfers. To minimize contact during payment, we are currently not accepting cash payment. We can direct bill to most extended health plan providers and insurance companies.